Accountability, risk and reward: the new regulatory framework for senior managers and certification staff

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In July 2014, the FCA and the PRA issued a joint consultation paper “Accountability – Strengthening accountability in banking: a new regulatory framework for individuals (PRA CP14/14, FCA CP 14/13)”. This has been followed by further consultation papers:

Strengthening accountability in banking: forms, consequential and transitional aspects (PRA CP28/14, FCA CP14/31)
Approach to non-executive directors in banking and Solvency II firms & Application of the presumption of responsibility to Senior Managers in banking firms (PRA CP7/15, FCA CP15/5)
The proposed new regime addresses senior management responsibility and accountability demonstrating the political and regulatory desire for financial services firms to operate responsibly. It is the regulators’ desire that senior personnel lead by example to implement cultural change. Subject to final confirmation, the proposed arrangements will come into force on 7th March 2016. There is less than a year to go!

The proposals are far-reaching, with four strands:

A new Senior Managers Regime
A new Certification Regime
A new set of Conduct Rules and
New fitness and propriety requirements
The CPs have proposed significant changes to the way in which individuals working for UK banks, building societies, credit unions and PRA-designated investment firms are assessed and held to account.

However, a much wider set of firms needs to be aware of these proposals. Will all investment firms shortly be expected to follow a similar path? Certainly insurance firms will be subject to a parallel set of requirements for Senior Insurance Managers and approved persons in Solvency II firms (PRA CP14/26 and FCA CP14/25)

In this article we investigate some of the main alterations to the senior managers regime although the joint CP is a significant paper and firms would be wise to work through it to ensure they understand its consequences relative to their own specific situation.

These arrangements will apply to UK banks, building societies, credit unions, PRA-designated investment firms and UK branches of foreign banks.

The Senior Managers Regime
The FCA and PRA propose that a framework is implemented to ensure individuals take greater responsibility for their actions and can be held to account by their firms and / or the regulators themselves.

Main features

The Senior Managers Regime (SMR)

will apply to those in

Senior Management Functions (SMF), which will be specified by the relevant regulator. SMFs will replace the current Significant Influence Functions (SIF).

Individuals performing a SMF will require pre-approval by the relevant regulator.

The regulators have specifiedthe functions affected by the new regime. These include the

Chairman, Chief Executive function (CEO), Chief Risk function (CRO), Chief Finance function (CFO), Head of Internal Audit, Head of key business areas, other Group Entity Senior Managers Additionally, certain non-executive directors including the Chairs of the Risk, Audit and Remuneration committees and the Senior Independent Director.

The senior managers are required to undertake a wide range of prescribed responsibilities.

In addition relevant key functions drawn from the table below are to be allocated to an appropriate SMF holder:

Financial crime Mortgage advice Origination, syndication and underwriting
Settlement Retail and wholesale lending decisions Quality assurance of sales
Investment management Financial or investment advice Customer complaints handling
Investment research Corporate investment Business continuity
Retail and wholesale sales Information technology Payment services
Customer service Human resources Collections and recoveries
Client assets Design and manufacture of products for retail and wholesale customers Incentive schemes for the firm’s staff.
Trading for clients

Each SMF holder will be required to have a Statement of Responsibilities which sets out in detail their specific responsibilities and key functions. This forms part of the information required for approval and any subsequent significant amendments will need to be submitted to the regulator.

In addition, each firm will be required to produce a firm-wide“responsibilities map” providing clarity for individuals in terms of their role, their proposed SMF and confirmation that there are no gaps in responsibility.

Annually, each firm’s board will need to verify that there are no gaps in the allocation of responsibilities within the firm.

The proposals include hard hitting personal liabilities including a presumption of responsibility that the SMF in question will be guilty of misconduct unless he or she has taken reasonable steps to avoid the contravention. In addition, there will be potentail criminal liability for making reckless decisions that cause a firm to fail (7 years prison/unlimited fine).

The SMR may apply to individuals in the UK or based overseas, where they are in a SMF for a UK-supervised firm.

The SMR covers a much smaller population than the current Approved Persons regime (APER). The number of individuals subject to prior approval will be significantly fewer compared with the current Significant Influence Functions (SIF)

There will be grandfathering provisions, with relevant current SIFs transferring to a specified destination SMF. Whether an individual needs a fresh approval or a notification will depend on a case-by-case assessment. The grandfathering requirements will need careful consideration.

A senior manager responsible for a specified function where the contravention has occurred, could be held accountable for non-compliance if the regulators are not satisfied that the senior manager has taken reasonable steps to prevent or stop a contravention of regulatory requirements in their area of responsibility (a Presumption of Responsibility). The Presumption of Responsibility places an evidential burden (i.e., the burden of proof) on the SMF. This is not strict liability but is a requirement for the individual to prove they took “reasonable steps” to act on the non-compliance.

In certain extreme situations, senior managers may face criminal liability for the offence of “reckless decision making that causes a bank, building society or PRA-designated investment firm to fail” (although this provision does not apply to senior managers at credit unions).

The Certification Regime
The Certification Regime (CR) will apply to those individuals affected whose actions could cause a material harm to the firm or its customers. In practice, this will mean the following people:

Material Risk Takers – Individuals whose actions could have a material effect on the firm.
Customer facing staff – Individuals in roles that are subject to a qualification requirement, eg mortgage advisers and investment advisers.
Supervisors – Individuals who supervise or manage those included in the CR (unless they are already SMFs).
Approved Persons – Any individuals who are currently covered by the Approved Persons Regime but are not SMFs (e.g. CASS oversight function, MLRO),.
The key implications of the Certification regime are:

Those people covered by the CR will not be registered individually with the FCA or PRA or subject to prior approval by the regulators. Instead firms will need to certify that individuals performing these functions are fit and proper to do so.
Individuals who hold more than one certification role will need to assessed as fit and proper for each of these roles, though all the roles may be covered by a single certificate.
Whilst the regulators wont approve individuals within a firm’s CR, they will require a senior manager in the firm to be responsible for the internal assessment and certification process.
Certification will need to be renewed annually. Firms are expected to have a period of up to 12 months in which to issue their certificates, to enable the process to be harmonised with the firm’s existing appraisal cycles.
New Conduct Rules
The new arrangements also include Rules of Conduct. These will apply to all staff falling within the scope of SMR and CR. In addition, the FCA proposes that that the Rules of Conduct will apply to all other employees engaged in regulated activity. This will mean that only a very few ancillary staff will be exempted (e.g. building security and catering staff).

Key implications of the new Conduct Rules are:

The new Rules of Conduct will replace the existing statement of Principle and Code of Practice for Approved Persons
As previously, some of the Rules will apply to all staff and some will apply only to SMFs.
Firms will be expected to ensure that all staff understand the Rules of Conduct in principle and are trained in how they apply to their specific roles.
Firms will be required to notify the regulator if an individual has breached the Conduct Rules. The notification period varies between 7 days and 3 months depending on the regulator and the role of the staff involved.
Individuals who will be in a firm’s SMR and CR will have to be trained before the start of the new regimes with all other employees trained within 12 months after the start of the new rules.
Fitness and Propriety (F&P)
Individuals in the SMR and CR will have to be assessed as being fit and proper to undertake their functions. This assessment will have to take prior to appointment (and as part of the prior approval process for SMFs) and annually thereafter.

Key implications of F&P requirements are:

The existing regulations in respect of fit and proper assessments will be kept in the new regime in the main.. However, the regulators have stated that some changes will need to be made to the assessment process, particularly around supporting evidence required including CRB checks.
Firms will need to notify the relevant regulator of any individuals holding SMFs that fail the annual
Any individuals covered by the CR who are found to be failing to meet the regulatory standards may have their Certification status withdrawn.
Any individual applying for a SMF or Certification function will need to evidence employment references for the last 5 years. This means that any firm receiving a reference request will have to disclose any breaches of a conduct rule and description of the disciplinary process and outcome.

What should affected firms do?

Identify who will be deemed to be in a SMF under the new arrangements and start allocating and mapping the prescribed responsibilities and key functions without delay.
Establish internal procedures and record keeping arrangements for determining the fitness and propriety of Certification Staff
Establish transparent fit and proper criteria for all SMFs and Certification roles
Plan how the new arrangements will integrate with existing performance monitoring, appraisal and Training and Competence arrangements
Start planning generic and role specific training provision for all staff on the Rules of Conduct
Plan how staff are to be made aware of the new requirements and the impact it will have on them and their lines of authority.


What Clients Say About Us

  • Jacob LytheInvestment Management Assistant

    The guidance and assistance I received throughout the exam process was perfect for me. The small classes and the support I received every step of the way, was a crucial factor in helping me get over the line. Cris and Kathryn helped me whenever I had any struggles, whether that be a question query or an issue with an exam sitting. I would highly recommend Glascow Consulting to colleagues and others within the Financial Services industry.

  • Chenji MengWealth Manager

    I was in a CISI level 6 training Advanced Financial planning workshop hosted by Cris and over the two days of the intensive course feel much more confident ahead of my exam. He explained material very clearly in every section of the syllabus. I have moved qualifications from CII to CISI and Cris was able to explain exam techniques relevant to CISI that was of great help. Would highly recommend Cris.

  • Ben BolgerSenior Financial Planner

    Cris supported me through the CISI Level 7 Diploma in Advanced Financial Planning and the CISI Level 7 Diploma in Wealth Management. His knowledge of the syllabus and the financial services industry is fantastic and the way in which he taught the course material was always extremely engaging and practical. He was quick to respond to all my questions and clarify anything I didn’t quite understand, whilst providing extensive learning material to work through. My level of confidence approaching the exams after working with Cris was far superior to when I had approached exams preparing either alone or with other training providers. I would without doubt recommend to anyone wanting to pursue exams with the CISI to get in touch with Glascow consulting and start working with Cris

  • Dan RoddyTraining & Development Manager, Rowan Dartington

    Our firm has worked with Glascow Training for several years now, during which time we have called on Cris’s considerable expertise numerous times. Cris has coached CISI exam candidates at all levels and the results have been excellent. The feedback from colleagues who have sought assistance has always reflected his excellent knowledge of both the technical topics and of exam craft. As a training manager I particularly value Glascow Consulting’s responsiveness and flexibility in providing us solutions that fit our needs and Cris’s insight and advice is highly recommended.

  • Richard BeardRelationship Director

    The Pension Transfers revision course was highly informative and well structured including time to practice past questions. The mock exam provided was also very useful and very detailed answers. What has also impressed me is the speed and quality of response from Cris to technical questions which I have asked following my attendance on the course. I believe that Cris’s help was instrumental towards me achieving a pass particularly as I had no practical experience in the subject.

  • John RadcliffeRelationship Director

    Cris thanks for your help during and after the CISI Pension Transfers and Planning Advice course, I found the course and your support invaluable.  My understanding and approach to answering the questions was much improved giving me more confidence in approaching the exam.  It was good to be able to have a wider debate and discussion around the aspects of the syllabus for which I needed more clarification particularly when I don’t work in the industry.

  • Mark RobinsonDirector & Chartered Financial Planner

    I attended a 2 day workshop in London with Cris in preparation for the first sitting of the new CISI Level 6 Certificate in Advanced Financial Planning exam (March 2020). Having come from doing CII exams Cris was able to clearly explain how the CISI exams differ and guide me through the key parts of the syllabus. His style of teaching had the right balance of intensity and detail without overloading or confusing me and I left feeling in a much more confident and focused position. As a result I passed the exam with Merit and would have no hesitation in recommending Cris to anyone looking to improve their chances of passing.

  • Charlotte MetcalfeAssistant Investment Manager

    I was lucky enough to have Cris Glascow as my tutor for the Chartered Wealth Masters. I cannot recommend him enough, I really believe there is no other tutor like him.  His approachable and relaxed nature made the whole learning experience really enjoyable. The depth and breadth of his knowledge is truly incredible and unique. I believe this gave us the real X factor to pass. No question was too much trouble for Cris. His clear teaching style with multiple methods, wealth of experience and speed and efficiency in responding to queries really makes him stand out from the industry. Cris played a momentous part in helping me qualify and I am forever grateful to him.

  • Jonathan DilleyAssociate Investment Manager

    I had the pleasure of learning from Cris as I was studying towards my CISI Level 7 Diploma in Wealth Management. Whilst studying with Cris I was continually impressed by his depth of knowledge, his wealth of experience as well as his ability to teach and encourage everyone on his courses. He adapts his tuition and material to the groups strengths and weaknesses which I feel is crucial when undertaking such qualifications that require a depth of understanding beyond that which most candidates would possess when begging the qualification.

    I would give Cris and Glascow consulting my highest recommendation, I not only completed my qualification in a timely manner but also learned gleaned valuable skills from Cris that without his tutelage I certainly wouldn’t possess today.

  • Kevin Bray, FPFSFinancial Planning Director

    Having recruited two trainee advisers for the company I wanted to be sure they were given the best possible training for their level 4  qualification. The decision was taken to find the budget to bring in someone who could help them get through this first time. I had concerns that a centrally organised workshop may not be the answer from previous experience as larger groups are not always effective for every individuals learning style it also meant I could not dovetail the training with their work commitments. I needed something bespoke and I needed the right trainer with the right attitude. 

    I ascertained that Cris Glascow came with CISI approval so that satisfied my due diligence. I made contact with him and found him to have a flexible attitude and a professional approach. We agreed that he deliver bespoke training events for my trainees as part of their exam preparations. 

    I never had any doubt in the fact they would pass all elements required first time with the expert help of Cris. They are now level 4 qualified with an embedded knowledge of financial services which they could not have gained from just reading the workbook.

    I was sufficiently impressed with Cris that I subsequently asked him to train myself and a newly hired Senior Adviser colleague in the new CISI Pension Transfer & Planning Advice exam. This presented a fresh challenge as it was a new exam and he had to teach us in a subject neither of us had experience in ( DB Pension Transfers) With his help we both passed this exam at the first time of asking which just goes to show " you can teach old dogs new tricks!

    Cris Glascow is an excellent financial services trainer. He has had a 100% success rate with our team and I cannot recommend him highly enough.

  • Victoria YungPerformance Measurement

    Cris Glascow was my tutor when studying for the CISI Level 7, Chartered Wealth Manager qualification, which I achieved in 2014. Cris was a brilliant tutor, not only did he cover relevant topics but he explained them in a very clear and concise manner. One of the most valuable parts of the support were the mock exams provided. They were set at the appropriate level, they were marked quickly and relevant feedback was provided. To have a well prepared, approachable and knowledgeable tutor is so important when studying for the CISI exams especially at higher levels and as such I would strongly recommend Cris as a tutor to anyone studying for CISI qualifications. He is an excellent tutor.

  • Robert ClarkeInvestment Advisor

    I am very grateful to Cris for helping me with my studies for the Applied Wealth Management CISI exam. Cris is an expert in all areas of course material and I have no doubt in recommending him to anyone looking to pursue financial qualifications.

    Cris was also very approachable outside of teaching hours which showed his genuine passion for teaching.

  • Samuel TaylorAssistant Investment Manager

    Cris tutored me through the CISI Wealth Management program and under his guidance I passed all three modules on first attempt. His advice and tutoring were invaluable, and he made himself available to answer questions and help out at all times of day. His customised questions and detailed answers were particularly useful. Thanks Cris, I'm sure I couldn't have done it without you

  • Matt DickinsonInvestment Manager

    Cris stands out as someone that genuinely understands both the content of his training material and the individual needs of those taking the course. His training sessions are well paced and flow naturally between topics, with sufficient time reserved for open conversations and individual questions. Cris succeeds in creating an engaging learning environment which is supported by an impressive pass rate. I would happily recommend him to anyone and will certainly be working with him again.

  • Neil WinkworthSenior Manager 

    I was fortunate enough to have Cris deliver training to me for a number of CFP modules to me at a big 4 consultancy. Cris was fantastic from start to finish - most notably he knows his subject matter inside-out, delivers this knowledge and responds to questions in a logical and methodical manner - breaking complex concepts down into manageable chunks - and with a sense of humour. I highly recommend Cris to anyone considering training within his fields of expertise.

  • Katherine TaskerInvestment Manager

    I had the pleasure of being taught by Cris for my Chartered Wealth Manager Qualification. Cris is enthusiastic, incredibly knowledgeable on his subject matters and teaches in a way that is easily understood. He is incredibly supportive, not only whilst in the training session but also by responding to questions on the material in personal study time. I felt well prepared for each of the exams I sat having been taught by Cris. Cris’ achievement record speaks for itself and I would be happy to recommend him to anyone who is looking for an excellent trainer for financial services exams

  • Sebastian TaylorInvestment Adviser

    I was fortunate enough to be taught by Cris for the revision course for Portfolio Construction Theory and the Applied Management course. His level of knowledge was second to none and I found his teaching methods to be very clear and easy to understand. Any questions I had out of class were answered very thoroughly and timely, even late at night and also on the weekends. I have no doubt that my pass success was attributable to Cris. I would definitely recommend him to anyone looking to study towards a financial exam.

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